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Contact us for personal, friendly support with your question!
We're a super-small team and are proud to say that we answer all of our emails ourselves! To save yourself some time (and help us out!), take a look through this whole page before you get in touch with us – there's a good chance your question has already been asked and the answer is here on this page!
To get in touch with us, use the contact form below.
You can also reach us at hello[at]photographyconcentrate.com
You guys are so ridiculously awesome it's really unbelieveable. People will write mythic-sounding tales of your outrageous customer service one day, mark my words!
Need Help with a Tutorial?
Have a problem? Don't panic!
We've compiled a list of the most common questions we get and easy instructions on how to address them. Take a spin through this list to see if we have an easy fix for your problem.
My download link has expired!
There’s a one week window to download the tutorial you purchased from your unique download links. If you need the links reactivated just drop us a line here and we’ll reactivate them for you! Please reference your order number or the e-mail address you used when you purchased the tutorial.
I click on the link, but all I get is a white screen. What's up?
That means your download is working! Check your downloads window in your web browser and you should see the download rolling along.
I’m having difficulty downloading the file, arghhh!
1. Adjust your computer’s energy saving preferences so that your computer does not go to sleep in the middle of the download.
2. Download the file using either Safari or Firefox. Both these web browsers allow you to resume incomplete downloads. This way if your internet cuts out, or you have a power failure you can resume the download. Instructions for resuming a download in Safari. Instructions for resuming a download in Firefox.
3. When downloading with a slow internet connection (less than 5Mbps, you can take a free speed test here) try download the file overnight when there may be less usage on your internet service provider’s network.
The file is downloading super slooooooow!
You can try our alternate download server by appending ?alt=c to the end of your download links URLS. This can be especially useful for international customers.
I have the file downloaded, but I’m having difficulty unzipping it.
First check the size of the .zip file. Right-click the zip file and select either “Get Info” on a Mac or “Properties” on a PC. If the file size shown is smaller than the following full file size then you’re missing part of the zip file and will either need to resume the original download or start a fresh download (See part 2 of “I’m having difficulty downloading the file, arghh!“)
Really Easy Retouching: 1.12GB
Incredibly Important Composition Skills: 633.1MB
Before/After: Black & White: 1.23GB
Backup or Die: 9.8MB
Super Photo Editing Skills: 2.3GB
Awesome Album Design Skills: 1.77GB
Extremely Essential Camera Skills: 883.6MB
Simple Wedding Photography: 120.1MB
How We Did It: Lobster Island: 41.3MB
The Creativity Field Guide: 47.6MB
Note: You may notice that your web browser indicates it’s downloading a slightly smaller sized file. This is just a discrepancy with how file sizes are measured. The above file sizes are what should be shown when you check the file on your computer.
I have the full file but I still can’t unzip it.
This usually happens on Windows. Try using the free zip utility 7-Zip.
I can see the PDF but I can’t view the videos, what gives?
This also often happens on Windows. You can actually look inside the zip file without unzipping it. The problem is some video players won’t play files that are still zipped up. You can solve the problem by right clicking the zip file and selecting “Extract All” in order to fully unzip the file.
How do I get the tutorial onto my iPad / iPhone?
The screencast videos included in some of our tutorials do not natively play on the iPad / iPhone though it is possible to convert them to a playable format (instructions provided below).
The best option for iPad / iPhone viewing is is to use the GoodReader app. Using GoodReader you’ll be able to transfer and view the videos in their current format without converting. We highly recommend it for viewing PDFs and videos on the iPad. A really cool feature when viewing PDFs with GoodReader is the ability to take notes, highlight text, and even draw – making for a super enjoyable educational experience!
With the GoodReader App
1. First download the tutorial zip file to your computer.
2. Next transfer the zip file to the GoodReader app on your iPad.
2a. Instructions for USB file Transfer (easiest and fastest).
2b. Instructions for Wi-Fi file Transfer (requires a bit of setup but after you get the hang of it it’s actually a more convenient option).
3. Then use GoodReader to unzip the file and you’ll have a folder containing the tutorial and you’ll be able to view the videos and PDFs in the GoodReader app.
4. After you’ve unzipped and have the folder containing the tutorial, then you may want to delete the original zip file to save space on your iPad. (Another option would be to unzip the tutorial file on your computer first, and then transfer the unzipped folder to your iPad using the same methods above)
Note: You can also download the tutorial directly into the GoodReader app. We don’t recommend this method since a few of the tutorials are quite large in file size and download connection over an iPad / iPhone might not be great.
Without the GoodReader App
Backup or Die – Open the 01-backup-or-die.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
How We Did It: Lobster Island – Open the 01-How We Did It: Lobster Island.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
Extremely Essential Camera Skills – Open the videos and the extremely-essential-camera-skills.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll then find the video files in the Videos app, and the pdf file in the iBooks app.
Simple Wedding Photography – Open the 01-simple-wedding-photography.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
Incredibly Important Composition Skills – Follow the same procedure as mentioned above with Simple Wedding Photography (name of the pdf will be different).
The Creativity Field Guide – Follow the same procedure as mentioned above with Simple Wedding Photography (name of the pdf will be different).
Super Photo Editing Skills – Open the pdf files with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app. For the videos you’ll need to convert the files to the iPad friendly format. You can use the free HandBrake program to convert the videos into the .mp4 format required by the iPad. Click the “Toggle Presets” icon in the top right hand corner, and choose the iPad option. You can even convert whole folders at once! Then you’d simply drop them onto iTunes, and sync as you would with music. You’ll then find the videos in the Videos app on your iPad.
Before/After – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
Before/After: Black & White – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
Really Easy Retouching – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
Awesome Album Design Skills – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
How do I get the tutorial onto my Android tablet / phone?
You can follow these instructions for transferring pdfs and videos to your device. From the Google Play store we recommend Adobe Reader for viewing pdfs, and either VLC or MX player for viewing videos.
More awesome tips!
1. Adobe Reader is a free PDF viewer (for Mac & PC) that we recommend using to view the PDF files. It’s the only PDF viewer that will open linked in videos (like the ones found in the Extremely Essential Camera Skills tutorial). If you prefer using a program like Preview to view the files you can easily open the videos manually.
2. VLC is a free, open-source video player (for Mac & PC) that will play the videos beautifully.
3. GoodReader is a well designed iOS app you can use to view PDFs and videos on your iPad / iPhone. For a free iPad app option check out Adobe Reader.
Don't see your issue listed above? Get in touch with us via the contact form above!
Have a Question
If you have a question about photography, there’s a really good chance we’ve already answered it on one of our many free articles around the site! Browse our super-useful Guides, our blog, the archives or use the handy Search bar to find what you’re looking for!
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Still Need to Get In Touch?
We love hearing from you guys! We welcome constructive criticism, positive feedback, friendly hellos and Photography Concentrate-themed poems (though no one's ever sent us one of those...yet!).
If you didn't find what you were looking for, or want to send us your thoughts on a tutorial, post or email, get in touch with us using the contact form at the top of this page! :)