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Review of Moleskine+MILK’s Photo Book plus

Moleskine+MILK Album Review

Pros and hobbyists alike, we’ve all done it before. We’ve spent countless hours taking, organizing and editing our personal photos, only to leave the final jpegs on our hard drives, collecting digital dust.

And no wonder: with the digital age, you not only have countless shots to choose from and the opportunity to edit them endlessly – you also have to make all of the design decisions that go into creating a custom album. With all that choice, it’s no wonder that the easiest thing to do is to do nothing at all.

Album design applications that offer premade templates and a limited selection of design features may make the decision-making process more manageable (and the likelihood of you finally printing your vacation photos a whole lot higher). But they are by nature limited; finding a company that offers an aesthetic that suits your tastes and a print quality that meets your standards can be tough.

Your Very Own Custom Moleskine

We’ve long been fans of Moleskine, the century-old Italian design company renowned for its timeless black notebooks favoured by the likes of Hemingway and Picasso. When we saw that they had teamed up with MILK to offer photo books, we were very excited. Our very own custom Moleskine at long last! So we decided to check it out, to see whether the Moleskine+MILK pairing could deliver a smooth album-building experience that produced a finished product boasting professional-quality printing and classic design.

Today, I’m taking you through my experience creating a Moleskine+MILK Photo Book plus, design through to delivery.

The Product

The Photo Book plus is the mid-range option among the three album styles offered by Moleskine+MILK (for more on the other two check out the company’s website). It’s marketed as a step up from the basic album, with extra design features, digital functionality, and a set of predesigned spreads – or “editorial themes” – that differ depending on the kind of book you’re after. In essence, the themes are meant to narrow down the choices you need to make when creating an album, while still giving you enough flexibility to choose the elements you want to include – from photo and text spreads, fonts and colour schemes.

Sitting on a stack of travel and food photos I’d taken from a trip to Italy in 2012, I opted for the “multipurpose” theme, to gain access to a wide range of spreads, including text-intensive cookbook-style layouts and more standard photo-friendly spreads.

Construction

All in all, the album construction looks solid (not to mention sleek – just like a classic, hard-sided Moleskine notebook). The cover is sturdy with smooth edges and the pages are well-aligned. It looks and feels like a quality Moleskine product, which means it should stand up to the test of time.

moleskine-(5-of-9)

Moleskine+MILK have added a couple of cool features to make the final product feel less like a notebook and more like an album: a nifty hard-sided linen case and printed labels, attached to both the book and the case, showing the title you’ve chosen for your album. Nice touches!

moleskine-(3-of-9)

Paper

Holding with the Moleskine aesthetic, the album comes standard with matte, ivory paper. The ivory isn’t so far from white as to be distracting, and the finish is smooth and elegant, not the plasticky finish you sometimes find in photo books. The weight feels great in your fingers. Thin enough that it’s easy to flip through pages, but not so thin that you feel like you’re going to rip your work.

That being said, the paper isn’t thick enough to prevent the silhouettes of photos on other pages from peaking through. Fortunately, this only occurs on whitespace – you never see a photo coming through another photo. Not a huge deal, in my opinion – we found the same issue with similarly-priced albums we’ve made with other companies. But something to be aware of if you’re super-picky about paper weight, since there are no other paper options here.

Print Quality

I’m impressed with the print quality. Moleskine+MILK use press printing and even at close range, photos look super sharp. I sharpened before exporting and exported at full size, and would take the same steps next time around.

moleskine-(7-of-9)

On the whole, colours, saturation and contrast all look great. Everything’s just a touch warmer than it appears on my computer, but I suspect this is because the images are printed on ivory paper (and I wouldn’t hesitate to print on ivory again). As always, colour calibration of your own monitor is key to making sure your prints turn out as you’d like them to!

Darker tones came out a bit darker than I’d expected, sometimes to the point where a bit of detail was lost in areas with lots of blacks or deep shadows (everywhere else, detail was awesome). I wasn’t disappointed with the end result, but I’d be tempted to try to correct for it next time if I was working with shots with dark blacks.

Overall, the photos printed beautifully – edges are sharp, textures look impressively true to life, and the finish is an easy-on-the-eyes matte rather than super-shiny. The text, too, looks great. It’s elegant, well-saturated and crisp.

Price

Here are the specs on what you get when you order a Photo Book plus:

  • 7×10 portrait or 9.25×7.4 landscape album
  • 60 pages
  • Black hard-cover book with inset album title printed on ivory cardstock
  • Black hard-sided linen case with album title printed on ivory cardstock
  • Moleskine styling inside and out (elastic closure, ribbon bookmark, extendable inner pocket, stitched binding, standard “If found” front page, Moleskine logo embossed onto the back page of the book cover and back of the slipcase and printed inside the front cover of the book)
  • Downloadable PDF of your album designed for tablet (but works on anything with a PDF reader)
  • Digital “Flip Book” copy of your album that can be shared on Facebook, Twitter or via email
  • Ability to embed video into your Flip Book

Total Cost: US$100 + shipping and subject to import duties and taxes (shipping to Canada from New Zealand, where Moleskine+MILK is based, came in at US$18.99). Preordering a book (paying before you start building it) will save you $30 off the list price – a good deal!

Design Options

What makes the Photo Book plus unique from the other Moleskine+MILK products is the “editorial theme” function, which gives you access to a library of customized layouts that have been designed to work well with the type of book you’re making, whether it be a wedding album, a travelogue, a cookbook, or one of eight other themes. Essentially, they’ve done all the layout work for you. And I have to say, being able to drop a snazzy recipe template into a book of travel photos is pretty cool.

From there, your design options get pretty limited. Like I said before, the paper type is set (ivory, matte). You choose one of five fonts and one of eight colour schemes, which are then used throughout your book, with the extent of your choice being whether to set the font size in a text box to small, medium or large. As for the spreads themselves, you choose which layout to use, but there’s no option to resize or move the photo and text boxes.

For someone with album design skills, all of this might sound pretty restrictive. And at times, I felt a little frustrated by the fact that I couldn’t tweak things here and there. But in a sense, the restrictions are really one of the key selling features of the book. They’ve done all the detail work – figuring out how big margins should be and what font sizes will work well with the proportions of the book – making it all that much easier for someone with no knowledge of programs like InDesign to make really beautifully designed books.

And even if you do know how to use InDesign, these books can shave a lot of time off of your process by taking care of all the layout details for you.

Having the flexibility to include as few or as many photos as you want, within a reasonable range, would be nice. Right now, the page number is set to 60, no more and no less. That being said, Moleskine+MILK does offer expandable, hard-sided books starting at US$50 for 20 pages ($35 if you preorder) plus $1 per extra page. So the option is there, it just doesn’t come with the same extent of snazzy layout options.

The Process

As a brand new company, Moleskine+MILK still has a bit of a ways to go before their book-making process matches up with the ones offered by veterans like Blurb, but I’m impressed with what they’ve done so far. Their online book-building tool is pretty slick, and gives you a great sense of what your album is going to look like in print. And the process is straight forward: select your theme, upload your photos, choose your layouts and you’re off.

As the company grows, it would be great to see basic functions like spellcheck and undo/redo built into the application. Until then, expect to spend some time proofreading or copying and pasting text in from a word processing program.

When I was writing the draft of this review last week, I had made a note about how great it would be to see a function added that would allow you to easily drag and drop photos from the library to the template. When I was making my album, I had to reload images and templates every time I wanted to make a change. Well good news, guys: they announced just yesterday that drag and drop has been added! I gave it a whirl last night and found that it worked nicely. This is a HUGE plus. Albums should come together in lightning speed!

There are still a few bugs that need sorting out (like photos that inexplicably fail to upload), but you can tell from the existing functions – like near-constant autosaves, the feature that rejects photos that are too small to ensure a quality print, and the recent addition of drag and drop – that the company is committed to making a user-friendly, quality product. With that in mind, I fully expect the bugs to be ironed out, and fast.

They’ve made a good effort to incorporate web functions into the design process (no option to do offline design as of yet). You can upload photos from Flickr, Picasa and Facebook (web-sized photos will be too small to pop into full-sized spreads, but they do work in the smaller templates), and share a preview of your work in progress and the final album with friends via Facebook, Twitter and email. They’ve also built in a collaborate function, where you can invite your family and friends to contribute to the album you’re creating. The possibilities there are pretty cool!

Moleskine+MILK states in the fine print that they’re not a data hosting site, so once you’ve printed your book, your library is wiped and your opportunity to edit your album is gone (you can reprint the same album though). For the benefit of the company and their customers, I hope that they add a short-term data storing feature down the road; personally, I’d happily buy more copies of the album I made if I could swap a few photos and bits of text here and there. But since I’m pretty sure my mom doesn’t want a book that’s been dedicated “For David”, I’m stuck with the one copy.

The books are printed in China and, having submitted over Chinese New Year, the product took a while to get to me – about a month from when I hit “Submit” to when it arrived in the mail. The company does warn that products submitted over holidays will take longer to arrive, so if you order a book outside of holiday season you can reasonably expect a shorter turnaround time (7-14 days, according to the website).

Conclusion

Having only been in the album printing business since the fall of 2012, Moleskine+MILK is on to a good thing. There is still some work to be done before the book-building process is 100% user-friendly and bug-free (yesterday’s addition of drag and drop is a giant step in the right direction!), and they don’t yet offer the same range of design features that you’ll find with a company like Blurb (no ability to use InDesign to make your own layouts). But from our email exchanges with them and the activity on their Facebook page, it’s easy to see that they’re committed to adding helpful features, working through wrinkles with speed and generally offering a great product.

And they already do. Despite the few hiccups I encountered as I built the Photo Book plus, I can’t wait to start building another one, because the final product is stellar. Like I said at the beginning of this review, I’ve long been a big fan of the Moleskine design, and the application here is beautifully executed. The styling and construction are great, and the photos look goooood. And despite my desire to fiddle around with layout sizes, I love that the templates make it easy for anyone to build a beautiful book!

The end product will inspire you and the people you share it with to get their photos off their hard drives and into albums. With one quick flip through the book I made, Lauren and Rob were already excited about making one of their own. Success!

Back in time!

To the future!

Stephanie Simpson

Hi, I'm Stephanie! I'm a ninja-in-training here at Photography Concentrate. I've just started getting serious about shooting, and am excited to learn more. I'm interested in food and travel photography, cooking and exploring!

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Discussion

24 Comments // Leave a comment

  1. Oh this is just too cool. L.O.V.E. my Moleskines :)

  2. Great read! Sleek looking album!

  3. Thanks for the info. I love the feel of a book in my hands. I may very well give Moleskine + MILK a try.

    • Lauren Lim says:

      Agreed! Not much beats the feeling of your own images in your hands. Let us know what you think if you give them a try!

  4. Anastasia says:

    Hi Lauren!
    I wonder if you would recommend using them for customer’s album and ebook? I am desperately looking for a site/approach to create custom photo books with a lot of text (not only photos) it needs to be both print and ebook (ideally with an option to only create an ebook) … I have hard time finding anything… Would moleskin MILK work in your opinion or is there something better out there and I just missed it in my search?

    Thanks
    Anastasia

  5. Kacie Bowles says:

    Do you know how well these would work as a wedding guest book? You mentioned that the pages are thin enough to see through- so I’m wondering how well they would do if people signed them in ink? I love this idea because the paper is so much better than your typical shutterfly glossy photo paper. Your thoughts are greatly appreciated! Very helpful review, by the way.

  6. Im really surprised you seem to be ok with the ivory paper. Most serious photographers take a lot of trouble to get white balance just the way they want it and the ivory paper really ruins the photographs as far as I am concerned.
    I’m also surprised you seem ok with the show through. These books are really expensive and I don’t think it’s acceptable to use paper where there is show through. It might be ok for holiday snaps but not for photos you really care about.
    My impression is that the company hasn’t really thought about the needs of serious photographers enough.
    Another niggle. They recently doubled their shipping costs from China where the books are printed. This seems like a rather transparent attempt to balance their discount policy with a higher shipping cost. Compared with Other goods I buy off e bay from China, their shipping rates are extremely high. For my current book they will add just under 25% to the total cost. Add in GST payable in New Zealand and you get a nasty surprise at check out.

    All in all I would not recommend Moleskine. They look great but not a product to buy if you want to have your photographs looking their best.
    Also be beware their special discount vouchers. As of writing this I have failed to get the site to accept my voucher number and cannot get any reply from customer service. They used to havea phone line but it’s e mail only now and you know what that means!

    • I’ll second that. I recently tried out the moleskine/milk photobook and was very unimpressed. I absolutely would not recommend one of these for a paying customer, like a wedding album. The cover photo is not printed on the actual cover, it’s just paper glued on, and the edges of mine were peeling up as soon as I took it out of box from the mail. The paper is of poor quality, and the printing in my book looked atrocious, very grainy and my pictures were all distorted. If you have a paying customer, look elsewhere and go with a true professional printing service.

  7. I’ve had several of the Moleskine books printed. The print quality of the books was very good but I had to have two reprints done because of the cover quality. Unlike the Photo Book Plus, I went with the option that allows for a cover photo. Whatever process they’re using to adhere the cover photo is, in my opinion, lousy. The photo inlay on 2 out of 3 books I ordered was peeling off. Their customer service was great about accommodating me, but I was left truly disappointed. I hope they come up with a better method for photo covers.

    Gerald
    http://www.geraldpatrickphotography.com

  8. Just received my first two moleskine classic printed books in the post – two copies of the same book. Utterly disappointed.
    1) Colour calibration was perfect on one, horrendous on the other with a cyan tint making black and white images look green (I know it was not my fault because one of the books was fine!)
    2) Binding was bad. One of the books wasn’t even straight. Both of them had at least one page where the binding came too far into the page, showing the threads and glue spots in a very untidy way.
    3) Page creases – including the front cover (I agree with the comment about the sticker on the front looking lousy). Sadly 3 pages on the correctly colour calibrated book were creased diagonally across the pages.
    4) The edges of the pages looked and felt like they had been cut with a blunt saw.
    5) Black ink smudges on two corners – where is the quality control?
    6) Poor finish of the bookmark (not cut with a heated implement as the regular moleskine notebooks are, so the photobook bookmark is already showing signs of fray).

    Holding a normal moleskin in your hand, the quality does feel inferior in the photobooks. I love moleskine and have used them for years. It’s such a brilliant idea to have moleskine photobooks but they have not produced it well, the actual product you feel in your hands is certainly not the moleskine quality I was expecting.

    For the price I certainly won’t be ordering any more until the quality improves.

  9. Same problem of a peeling cover. Obvious right out of the box. Milk Books printed me a second copy for free, but, alas, that one had a peeling cover too.

  10. Rob Lim says:

    Hi everyone,

    First off, I’m sorry it’s taken us so long to reply to the comments on this post. I’m really sorry to hear about the experiences some of your have had with your books.

    I’ve let our contact at MILK-Moleskine know about the issues you guys have brought up and your comments on this post. I was hoping they would have followed up on this post, and I’m sorry they haven’t yet.

    If anyone has had any recent experiences with their Moleskine books please let me know and leave a comment below.

    – Rob

  11. I’ve just had a bad experience with MILKBOOKS, yet to receive the final book printed, my impression of the customer service help is poor. I just placed a fairly big order of 200 pages album and had some problems applying the promotional code. I turned to seek for customer help service to apply manually the promotional code but no satisfactory solution was given. Everything was apologies but you placed the order and the system is designed in such a way that they can do nothing to help me. Seriously, since when treasury is linked to production. This is a company and the company is run by people, not just automated computers and paypal. One thing is production, another thing is invoicing. The whole discussion with customer service was pointless and I feel so frustrated that I just with I could complain somewhere formally. Worst first time experience ever with Milkbooks. They showed ZERO care about the customer.

    • Reannan Ross Ryttov says:

      I’m having the same problem. They don’t seem to care. I’m hoping I can get a refund, I’m done with trying to make it work for months on end. They definitely lost another client.

  12. Ordered my first round of books from Milkbooks… I’m not terribly impressed. The print quality is grainy and somewhat orange-y (where I printed some of these photos through Costco as prints and they came out lovely), and the cover on one book has white specks all over it, in addition to an offset “ghost” of the cover’s text. I don’t really want to, but I think I’ll need to request to swap that out as it’s meant to be a gift.
    These are albums of our wedding photos for our parents… unfortunately I was so confident with them that I ordered a voucher for OUR album (a Moleskine book, so I’ll be able to compare when I’m done and have it in my hands). Hopefully that album comes out alright, but I’m kind of disappointed -the quality is a FAR cry from the professional quality that Milkbooks claims they provide. The whole reason I skipped less expensive websites was to avoid this in the first place!

  13. Hi everyone,

    We value all feedback and are always looking to improve our service and product.
    We love helping our customers to create stunning photo books. We don’t like it when things go wrong, as they sometimes can when technology meets print, but we always strive to supersede our customers’ expectations and print beautiful books. We work with our customers on an individual, case-by-case basis to reach the best resolution.

    At Moleskine + MILK we aim to offer our customers the ability to create a personal photo album that is beautifully designed and produced to stand the test of time, to ultimately give our customers a book that they will treasure and hand down through the generations. All of our books are made by hand and we stand by their quality.

    All the best,
    Nina – Customer Service Manager at MILK Books

    • christine says:

      Seriously? This is an answer or just the blurb the PR team told you to use?

      There is a huge promotion running now for Moleskine/MILK and I am soooooo glad that I didn’t get suckered in.

      Thanks for the honest reviews everyone.

  14. I too have had all the same problems–bad binding, poor color, peeling cover, fonts that couldn’t be printed properly. They promised me a new book, it never arrived. Now they claim they’ll refund this, but only thru paypal. Since we don’t choose to connect our accounts to outside the bank, I have no way to actually retrieve the refund. And I don’t think they’d send the refund anyway. Why would Moleskine choose to work with such a shady operation, off-shore at that. It’s ridiculous, not just the money, but the hours spent creating the album. I just can’t imagine they will be in business much longer operating on this model. Heed my warning…don’t use this company!!

  15. Wow….I’m now in two minds since coming across these comments. I have been in discussion with MILK for a few weeks and about to spend quite a bit of money on a range of sample books to see whether I should use them for photo books to offer my clients for my portrait photography business. There website looks like they take quality seriously but these comments say otherwise. I’m quite worried now as some of these comments are only from last month too. I will look further on the internet for more reviews….

    • I have invested a lot of time creating a beautiful wedding album on the MILK website. I was about to purchase the album, but then came across these negative reviews. Has anyone recently received a wedding album that turned out well??? (I was planning to buy the cream album.) Thanks!

      • I ordered 2 books in the last few months, the most recent arrive today. Neither had very good photo quality. I’ve gotten much better through adoramapix, blurb, and picaboo. It has been very disappointing. I haven’t yet contacted them about it, but seeing these other comments I wonder if they will care. I would not print my wedding album through them. I’m so glad I moved one of my books to Picaboo in July when I realized that it would take more pages than I wanted to pay for on Moleskine. It looks stunning, unlike the 2 moleskine books.

  16. Hi all,

    We take these complaints very seriously and it has lead to us reviewing our production quality and processes with our American production facility. Upon investigation we are satisfied that these were isolated cases and that our quality is as good or better than any other photo book maker anywhere – so much so we would be happy for any participants of this blog to test our service and if you do so this month you can use PHOTO33 code and save 33%.

    If you have any concerns with your order please don’t hesitate to contact our customer service team at help@milkbooks.com.

    We have pride in our history and a passion for making beautiful books so any dissatisfaction is distressing to us and we work to remedy any issues as quickly and efficiently as we can.

    All the best, and thanks for your support.

    Geoff Blackwell, Founder
    MILK Books

  17. Anxiously waiting for my book to arrive (in transit at this time). Hope, hope, hope in light of these comments above it is ok. Will keep you posted. Anyone else just received a book?

  18. Getting very fed up (reference order no 54735) with your customer service team what are you direct contact details please Geoff because there is clearly no point in contacting customer service waste of time.
    Dear all reviewers would highly recommend not using this company

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