FREQUENTLY ASKED QUESTIONS
What form of payment information do you accept?
We accept payment by Visa, Mastercard, American Express and Paypal.
How is my information kept safe?
Payment processing and delivery of our tutorials are managed through FastSpring, a secure third party e-commerce platform. Your personal and payment information are kept secure on FastSpring servers. Your personal information will not be sold or distributed. Also, since your payment is processed through FastSpring, we do not store or have access to your payment information.
Why do I need to give my mailing address if nothing is being mailed to me?
As part of their fraud prevention program, FastSpring requires that you enter your mailing address during purchase. We won’t be mailing you anything, and neither will FastSpring!
How will I receive my tutorial?
After you complete your purchase you’ll be redirected to a page that contains a unique link to download the tutorial. You should also immediately receive an email that contains the same unique download link, along with a receipt of purchase. The tutorial (eBook PDFs and/or videos) will come packaged as a zip file.
How long is the download link active for?
Your download link expires after 7 days so make sure to download your tutorial right away!
What format does the tutorial come in?
All of our tutorials (eBook PDFs and videos) come packaged in zip format. Just unzip and you’re good to go!
Do I need to be online to access my tutorial?
You’ll need to be online to download the tutorial zip file. To access the tutorial zip file, click the unique download link on the page that appears after you complete your purchase (that same link will also be emailed to you – you can access the zip file through that link too). Once your tutorial has been downloaded, you don’t need internet access to view any part of it. This means you can open your tutorial up anytime, anywhere, and that your videos will play without loading or skipping issues. Great news!
Can the tutorial be viewed on the iPad?
Yes! Make sure to check out our Troubleshooting FAQ page for instructions on how to view the tutorial on your iPad.
TERMS AND CONDITIONS OF USE
By purchasing our products you agree that any electronic media content downloaded from Photography Concentrate is strictly not for distribution or resale, and it may not be reproduced in any form by any means.
We love taking care of our customers and handle all our customer support personally! Before contacting us with a support request, please make sure to check out our Troubleshooting FAQ page as it contains solutions to the most common issues.
If you need additional support you can head to our contact page here!