Have a problem? Don’t panic!
We’ve compiled a list of the most common questions we get and easy instructions on how to address them. Take a spin through this list to see if we have an easy fix for your problem.
Don’t see your issue on the list? Not to worry! Get in touch with us through this page and we’ll work through things with you personally.
What form of payment information do you accept?
We accept payment by Visa, Mastercard, American Express and Paypal.
How is my information kept safe?
Payment processing and delivery of our tutorials are managed through Stripe, a secure third party e-commerce platform. Your personal and payment information are kept secure on Stripe’s servers. Your personal information will not be sold or distributed. Also, since your payment is processed through Stripe, we do not store or have access to your payment information.
How will I receive my tutorial?
After you complete your purchase you’ll be redirected to a page that contains a unique link to download the tutorial. You should also immediately receive an email that contains the same unique download link, along with a receipt of purchase. The tutorial (eBook PDFs and/or videos) will come packaged as a zip file.
How long is the download link active for?
Your download link expires after 7 days so make sure to download your tutorial right away!
What format does the tutorial come in?
All of our tutorials (eBook PDFs and videos) come packaged in zip format. Just unzip and you’re good to go!
Do I need to be online to access my tutorial?
You’ll need to be online to download the tutorial zip file. To access the tutorial zip file, click the unique download link on the page that appears after you complete your purchase (that same link will also be emailed to you – you can access the zip file through that link too). Once your tutorial has been downloaded, you don’t need internet access to view any part of it. This means you can open your tutorial up anytime, anywhere, and that your videos will play without loading or skipping issues. Great news!
Can the tutorial be accessed on a tablet/phone?
Yes! Make sure to check out further down the page for instructions on how to view the tutorial on your mobile device/tablet.
Are your tutorials compatible with Macs/PCs?
Yes! All of our tutorials are compatible with both Macs and PCs.
Help! I’m having trouble downloading my tutorial!
If you run into any problems with your download make sure to check out the next section of this FAQ for fast solutions to potential problems.
Downloading The Tutorial
My download link has expired!
There’s a one week window to download the tutorial you purchased from your unique download links. If you need the links reactivated just drop us a line here and we’ll reactivate them for you! Please reference your order number or the e-mail address you used when you purchased the tutorial.
I click on the download link, but all I get is a white screen. What’s up?
That means your download is working! Check your downloads window in your web browser and you should see the download rolling along.
I’m having difficulty downloading the file, arghhh!
1. Adjust your computer’s energy saving preferences so that your computer does not go to sleep in the middle of the download.
2. Download the file using either Safari, Firefox or Chrome. All these web browsers allow you to resume incomplete downloads. This way if your internet cuts out, or you have a power failure you can resume the download. Instructions for resuming a download in Safari. Instructions for resuming a download in Firefox. Instructions for resuming a download in Google Chrome.
3. When downloading with a slow internet connection (less than 5Mbps, you can take a free speed test here) try download the file overnight when there may be less usage on your internet service provider’s network.
Opening The Tutorial
I have the file downloaded, but I’m having difficulty unzipping it.
First check the size of the .zip file. Right-click the zip file and select either “Get Info” on a Mac or “Properties” on a PC. If the file size shown is smaller than the following full file size then you’re missing part of the zip file and will either need to resume the original download or start a fresh download (See part 2 of “I’m having difficulty downloading the file, arghh!“)
How to Shoot Awesome Video: 1.3GB
Fantastic Fundamental Light Skills: 29.5MB
Really Easy Retouching:1.12GB
Incredibly Important Composition Skills: 633.1MB
Before/After: Black & White: 1.23GB
Backup or Die: 7.9MB
Super Photo Editing Skills: 2.57GB
Awesome Album Design Skills: 1.77GB
Extremely Essential Camera Skills: 1.01 GB
Simple Wedding Photography: 120.6MB
How We Did It: Lobster Island: 37.1MB
The Creativity Field Guide: 88.6MB
Essential Photography Business Lessons: 2.22GB
Note: You may notice that your web browser indicates it’s downloading a slightly smaller sized file. This is just a discrepancy with how file sizes are measured. The above file sizes are what should be shown when you check the file on your computer.
I have the full file but I still can’t unzip it.
This usually happens on Windows. Try using the free zip utility 7-Zip.
Viewing The Videos
I can see the PDF but I can’t view the videos, what gives?
This also often happens on Windows. You can actually look inside the zip file without unzipping it. The problem is some video players won’t play files that are still zipped up. You can solve the problem by right clicking the zip file and selecting “Extract All” in order to fully unzip the file.
Videos still not working? This mainly happens with our Extremely Essential Camera Skills tutorial. The PDF basically just contains links which open the videos in your computer’s default video player. Adobe Reader should be opening those videos when you click the play buttons in the PDF, the problem could be that the videos or PDF have been moved from their original folder – so the links aren’t working anymore.
What you can do is just open the videos directly from the Videos folder. To do this go back to the folder you got when you unzipped the file you downloaded. The folder should be called “Extremely Essential Camera Skills” and it might be in your computer’s default downloads folder. Inside that folder you’ll find another folder called “Videos”, that’s where you’ll find all the video files which you should be able to double click to play.
Transferring to iPad/iPhone/Android/Tablet
How do I get the tutorial onto my iPad / iPhone?
The screencast videos included in some of our tutorials do not natively play on the iPad / iPhone though it is possible to convert them to a playable format (instructions provided below).
The best option for iPad / iPhone viewing is is to use the GoodReader app. Using GoodReader you’ll be able to transfer and view the videos in their current format without converting. We highly recommend it for viewing PDFs and videos on the iPad. A really cool feature when viewing PDFs with GoodReader is the ability to take notes, highlight text, and even draw – making for a super enjoyable educational experience!
With the GoodReader App
1. First download the tutorial zip file to your computer.
2. Next transfer the zip file to the GoodReader app on your iPad.
2a. Instructions for USB file Transfer (easiest and fastest).
2b. Instructions for Wi-Fi file Transfer (requires a bit of setup but after you get the hang of it it’s actually a more convenient option).
3. Then use GoodReader to unzip the file and you’ll have a folder containing the tutorial and you’ll be able to view the videos and PDFs in the GoodReader app.
4. After you’ve unzipped and have the folder containing the tutorial, then you may want to delete the original zip file to save space on your iPad. (Another option would be to unzip the tutorial file on your computer first, and then transfer the unzipped folder to your iPad using the same methods above)
Note: You can also download the tutorial directly into the GoodReader app. We don’t recommend this method since a few of the tutorials are quite large in file size and download connection over an iPad / iPhone might not be great. If you do choose this method make sure to download over wifi, you don’t want to use up your cellular data!
Without the GoodReader App
How to Shoot Awesome Video! – Open the videos and the 01-How-to-Shoot-Awesome-video.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll then find the video files in the Videos app, and the pdf file in the iBooks app.
Extremely Essential Camera Skills – Open the videos and the extremely-essential-camera-skills.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll then find the video files in the Videos app, and the pdf file in the iBooks app.
Incredibly Important Composition Skills – Open the incredibly-important-composition-skills.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
Fantastic Fundamental Light Skills- Open the 01-Fantastic-Fundamental-Light-Skills.pdf file with iTunes on your computer, and sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
Simple Wedding Photography – Open the 01-simple-wedding-photography.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
Super Photo Editing Skills – Open the pdf files with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app. For the videos you’ll need to convert the files to the iPad friendly format. You can use the free HandBrake program to convert the videos into the .mp4 format required by the iPad. Click the “Toggle Presets” icon in the top right hand corner, and choose the iPad option. You can even convert whole folders at once! Then you’d simply drop them onto iTunes, and sync as you would with music. You’ll then find the videos in the Videos app on your iPad.
Before/After – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
Before/After: Black & White – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
Backup or Die – Open the 01-backup-or-die.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
How We Did It: Lobster Island – Open the 01-How We Did It: Lobster Island.pdf file with iTunes on your computer, and then sync your iPad with iTunes the same way you would music. You’ll find the pdf in the iBooks app.
The Creativity Field Guide – Follow the same procedure as mentioned above with Simple Wedding Photography (name of the pdf will be different).
Really Easy Retouching – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
Awesome Album Design Skills – Follow the same procedure for viewing the videos as mentioned above with Super Photo Editing Skills
How do I get the tutorial onto my Android tablet / phone?
You can follow these instructions for transferring pdfs and videos to your device. From the Google Play store we recommend Adobe Reader for viewing pdfs, and either VLC or MX player for viewing videos.
More awesome tips!
1. Adobe Reader is a free PDF viewer (for Mac & PC) that we recommend using to view the PDF files. It’s the only PDF viewer that will open linked in videos (like the ones found in the Extremely Essential Camera Skills tutorial). If you prefer using a program like Preview (Mac) to view the files you can easily open the videos manually. We recommend avoiding using Preview when possible because it renders text less clearly than Adobe Reader.
2. VLC is a free, open-source video player (for Mac & PC) that will play the videos beautifully.
3. GoodReader is a well designed iOS app you can use to view PDFs and videos on your iPad / iPhone. For a free iPad app option check out Adobe Reader.
TERMS AND CONDITIONS OF USE
By purchasing our products you agree that any electronic media content downloaded from Photography Concentrate is strictly not for distribution or resale, and it may not be reproduced in any form by any means.
We love taking care of our customers and handle all our customer support personally.
Don’t see your issue listed above?
Get in touch with us directly. We’re happy to help!